The National Coordinator of SERVICOM, Mrs Nnenna Akajemeli, has called for increased strategic engagement between citizens and key stakeholders in the aviation industry to enhance service delivery for Nigerians at home and abroad.
She made this call during her visit to the Nigerian Civil Aviation Authority (NCAA) to formally present the “2024 SERVICOM Most Supportive Chief Executive Officer” Award to the NCAA leadership.
In a statement by Mrs Henrietta Okokon, Assistant Director, Information/Public Relations of SERVICOM, Akajemeli emphasised the significance of customer service and the dedication of personnel who serve and support citizens daily.
She commended the NCAA for its critical role in ensuring aviation safety and economic regulation in line with international standards.
The SERVICOM Coordinator also acknowledged the contributions of NCAA staff, from top management to frontline officers, in maintaining quality service delivery.
Among NCAA’s achievements that earned the agency this recognition, Akajemeli highlighted the development of a QR code feedback mechanism for stakeholder complaints and the review of the NCAA Service Charter, pending its official launch.
The SERVICOM boss, however, urged the Acting Director General of NCAA to continue supporting SERVICOM by finalising the launch of the agency’s Service Charter to promote transparency and accountability.
She also called for improved complaint resolution mechanisms, particularly concerning flight delays and cancellations, and the inclusion of SERVICOM in all NCAA service improvement initiatives.
She also advocated training for NCAA staff on service delivery best practices and fostering stakeholders’ engagement among airline operators to enhance passenger trust and uphold their rights in line with global standards.
In his response, the Acting Director General of NCAA, Captain Chris Najomo, praised SERVICOM management for its dedication to improving service delivery.
He encouraged NCAA staff to strive for excellence and assured continued support for SERVICOM’s initiatives to sustain citizen-centered improvements within the authority.